Useless card service of Standard Bank

I am very upset with Standard Bank as I contacted the ***** division on 2 October 2020 to stop my card due to possible ***** and they told me telephonically that it was ordered. They also told me it would take 5 to 7 business days for the card to be delivered to the branch. I also went to the Tyger Manor Branch on 2 October 2020 to get a temporary card but you are not able to do internet banking with that card. Yesterday, 12 October 2020, after 6 business days I phoned the Call Centre to follow up regarding the status of the card. They informed me that it was not ordered AFTER they told me on the day (2 October 2020) at the bank that it has been ordered. WHAT THE HELL?? I pay my monthly fees to get reliable banking services and this is what they do to loyal customers. I now understand why people decide to move to different banks if something like this happens to them as it is inconvenient to be without your internet banking and not being able to make any payments. I do not even know if my card will be in time for me to do my monthly EFT payments at the end of October as they only ordered the card today or that's what they told me, perhaps it has not been ordered like the first time. If my card is not in time before month end, then I will be black listed due to Standard Bank's useless service. I hope they read this message and other Standard Bank users, to see what useless service they provide.