HV
Hannes V

1 reviews | Active since May 2012

09 Dec 2016, 10:49

Useless call centres

<p>I have tried to contact Standard Bank this morning on the phone. All the numbers I tried go to one call centre. More than an hour waiting for someone to answer the phone. This is an endless struggle with this Bank and trying to contact them. After calling again and holding on almost as long i got to someone and was told they cannot help me I must speak to a different department. So we held on again. When I got to the different department I was told they just give information and if I need help they need to put me on hold for a different department. So my question is did I not pay my banking fees or is my money not important to them or is it that they just don’t give a ****? So Standard Bank seeing that you don’t really give a **** please ignore this message as you do most people.</p> <p>You’re soon to be ex client.</p>

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Replies (4)
Standard Bank
Standard Bank's reply09 Dec 2016, 13:49
Official

Good day Hannes

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Best regards,

Standard Bank
Standard Bank's reply12 Dec 2016, 15:34
Official

Good day Hannes

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

***

Best regards,

Standard Bank
Standard Bank's reply19 Dec 2016, 15:26
Official

Dear Hannes

Thank you once again for your posting.

I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,

HV
Hannes V's update19 Dec 2016, 16:43
Reviewer Update

Hi Clint,

So the problem I had was not sorted out but the reason why I had the problem was. Your call centers are still useliss. Just on this transaction they coste me more than R500. Please stop this useliss call centers and give me a number directly to my banker. I do not have the itme to struggle more than a week to get a simple awnser.

Hannes