DL
DAVID L
1 reviews | Active since Apr 2012
02 Jul 2024, 10:05
USELESS ***** CALL CENTRE
Trying desperatly to report a suspected ***** on my Standard Bank Card.Stayed on the line for 15 minutes but all one gets is the ANNOYING MUISC and message that they are experiencing high call volume. THEY DO NOT HAVE ENOUGH STAFF ON THERE CRITICAL ***** LINE UNACCEPTABLE STANDARD BANK !!!!!!
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
02 Jul 2024, 10:09Dear David
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jul 2024, 10:09
Official
Dear David
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
DL
DAVID L's updateReviewer Update
03 Jul 2024, 08:37You think after my complaint yesterday ,Standard Bank would ensure that the matter was dealt with. They didn't bother have the courtesy to respond .Would you call that a solution that works for me ???? Disgusting no other words !!!!!
DL
DAVID L's update03 Jul 2024, 08:37
Reviewer Update
You think after my complaint yesterday ,Standard Bank would ensure that the matter was dealt with. They didn't bother have the courtesy to respond .Would you call that a solution that works for me ???? Disgusting no other words !!!!!
Standard Bank's replyOfficial
03 Jul 2024, 08:49Dear David
Please be on the look out for our call.
Our team will be in touch shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Please be on the look out for our call.
Our team will be in touch shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2024, 08:49
Official
Dear David
Please be on the look out for our call.
Our team will be in touch shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Please be on the look out for our call.
Our team will be in touch shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Jul 2024, 09:22Dear David
When our team attempted to reach you, the line was disconnected.
Twice, we attempted to contact you back, but your phone merely rings.
Please confirm when would be a good time to give you a call back.
Kindest regards
Standard Bank Hello Peter Team
***
When our team attempted to reach you, the line was disconnected.
Twice, we attempted to contact you back, but your phone merely rings.
Please confirm when would be a good time to give you a call back.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2024, 09:22
Official
Dear David
When our team attempted to reach you, the line was disconnected.
Twice, we attempted to contact you back, but your phone merely rings.
Please confirm when would be a good time to give you a call back.
Kindest regards
Standard Bank Hello Peter Team
***
When our team attempted to reach you, the line was disconnected.
Twice, we attempted to contact you back, but your phone merely rings.
Please confirm when would be a good time to give you a call back.
Kindest regards
Standard Bank Hello Peter Team
***
DL
DAVID L's updateReviewer Update
03 Jul 2024, 13:24I will be available for the next 2 hours .Please ensure the person that calls is knowledgable and has a clear speaking understandable voice.
DL
DAVID L's update03 Jul 2024, 13:24
Reviewer Update
I will be available for the next 2 hours .Please ensure the person that calls is knowledgable and has a clear speaking understandable voice.
Standard Bank's replyOfficial
03 Jul 2024, 15:25Good day David.
Thank you so for the update.
Our team will be in touch.
Warm regards
Standard Bank Hello Peter Team
***
Thank you so for the update.
Our team will be in touch.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2024, 15:25
Official
Good day David.
Thank you so for the update.
Our team will be in touch.
Warm regards
Standard Bank Hello Peter Team
***
Thank you so for the update.
Our team will be in touch.
Warm regards
Standard Bank Hello Peter Team
***
DL
DAVID L's updateReviewer Update
04 Jul 2024, 14:36Its now the 4th July 2024 , 2 days since my complaint message and still have not received your Banks's promised call back !!!!
DL
DAVID L's update04 Jul 2024, 14:36
Reviewer Update
Its now the 4th July 2024 , 2 days since my complaint message and still have not received your Banks's promised call back !!!!
Standard Bank's replyOfficial
04 Jul 2024, 17:28Hi David
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jul 2024, 17:28
Official
Hi David
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
DL
DAVID L's updateReviewer Update
05 Jul 2024, 09:47Your excuses everyday are brilliant !!!! 10 out of 1o . How about getting someone call to deal the issue
DL
DAVID L's update05 Jul 2024, 09:47
Reviewer Update
Your excuses everyday are brilliant !!!! 10 out of 1o . How about getting someone call to deal the issue
Standard Bank's replyOfficial
05 Jul 2024, 10:20Dear David
Thank you for taking our call.
We will await your email and escalate this matter to our ***** team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We will await your email and escalate this matter to our ***** team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jul 2024, 10:20
Official
Dear David
Thank you for taking our call.
We will await your email and escalate this matter to our ***** team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We will await your email and escalate this matter to our ***** team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 Jul 2024, 11:13Dear David
Please note that our team is still waiting for the email.
Looking forward to your response
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Please note that our team is still waiting for the email.
Looking forward to your response
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jul 2024, 11:13
Official
Dear David
Please note that our team is still waiting for the email.
Looking forward to your response
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Please note that our team is still waiting for the email.
Looking forward to your response
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
DL
DAVID L's updateReviewer Update
05 Jul 2024, 11:16 Have just emailed copy of the SMS Thabisile. Kinldy confirm receipt
DL
DAVID L's update05 Jul 2024, 11:16
Reviewer Update
Have just emailed copy of the SMS Thabisile. Kinldy confirm receipt
Standard Bank's replyOfficial
05 Jul 2024, 14:35Good day
Thank you for the update.
We will let Thabisile know of the above.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the update.
We will let Thabisile know of the above.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jul 2024, 14:35
Official
Good day
Thank you for the update.
We will let Thabisile know of the above.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the update.
We will let Thabisile know of the above.
Kind regards
Standard Bank Hello Peter Team
***