MV
Mark V

1 reviews | Active since Mar 2009

17 Jul 2017, 16:08

Useless call centre

<p>I called ********** 000, followed the prompts, then waited for a call centre consultant. After about 8 minutes I get through to someone who takes my details and then ... puts me back at the beginning of the process, and I'm re-entering the prompts.</p> <p>So someone who I do not recognise has my personal information, and my query is unresolved.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply18 Jul 2017, 10:45
Official

Dear Mark

Thank you for your posting.

I refer to my email communication and I am attending to this matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply21 Jul 2017, 15:25
Official

Dear Mark

Thank you once again for your posting.

Thank you for posting your comments.

An email was sent to you requesting further details, to date no response received. should your matter still not be resolved, please revert directly to me on the below email.

Kind regards

Clint Petersen

Complaint Resolution Centre

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