1 reviews | Active since Apr 2015
Useless call center
I purchase prepaid electricity on the 30 May 2018. Voucher number: V ********** 13 Meter No.: ********** 2728
I still have not received the sms in order for me to load my prepaid meter, I contacted the call center on the 07 June 2018 at 15:10, I was placed on hold as "all the operators are busy", I eventually ended the call at 15:46?
I was on hold for 36 minutes which is shocking, and my problem is still not resolved?
Dear Wayne
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Wayne
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Wayne
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Wayne
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***