MM
Mpfanyiseni M
1 reviews | Active since Dec 2015
26 Nov 2019, 10:53
Useless call center
Good Morning,
Kindly assist, on the 12-10-2019 i lost my card and had it cancelled from Jabulani Mall branch. I couldn't process any transaction after cancelling my card but on the app the was transfer option which i pressed to make a transfer however the 3500.00 that i was attempting to transfer was paid in to my TERM_LOAN *** instead of giving an option to which account would i like a payment to be made. can you kindly assist me to reverse this amount back to my account please. I have been put from pillar to post i now already waste R50.00 airtime calling your call center with no help at all. I need this done as a matter of urgency please since i called from the day this transaction was made no one could assist to reverse it
ID number: *** Cell number: 076****291 Account number: ACCESSACC CURRENT *** Name: MAKHUVHA MS
Kind regards, Mpfanyiseni Steven Makhuvha.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
27 Nov 2019, 08:09Dear Patricia
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre******
Standard Bank's reply27 Nov 2019, 08:09
Official
Dear Patricia
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre******
MM
Mpfanyiseni M's updateReviewer Update
27 Nov 2019, 12:47Still no one got back to me with feedback and my money still not reflecting, i don't understand what you guys mean by ( this will be addressed as a matter of urgency ) since nothing happened in the past 5 hours.
MM
Mpfanyiseni M's update27 Nov 2019, 12:47
Reviewer Update
Still no one got back to me with feedback and my money still not reflecting, i don't understand what you guys mean by ( this will be addressed as a matter of urgency ) since nothing happened in the past 5 hours.
MM
Mpfanyiseni M's updateReviewer Update
28 Nov 2019, 08:50Can someone please get this matter resolved and reverse my money today, you guys are not taking me serious and i am asking you to assist me nicely. To make things worse, you shutting down all branches and that makes it even more difficult for us to get assisted. I went to Cresta asked some time from work to get this resolved and i was not assisted since we have to wait for hours before we get assisted. So now we have to spend even more to get your guys services. i user R100.00 transport fee to cresta branch + R50 airtime to call your useless call center who did not assist. Maybe is time we start moving to other finical institutions since you failing us. GET THIS RESOLVED TODAY please image.png 136.23 KB
MM
Mpfanyiseni M's update28 Nov 2019, 08:50
Reviewer Update
Can someone please get this matter resolved and reverse my money today, you guys are not taking me serious and i am asking you to assist me nicely. To make things worse, you shutting down all branches and that makes it even more difficult for us to get assisted. I went to Cresta asked some time from work to get this resolved and i was not assisted since we have to wait for hours before we get assisted. So now we have to spend even more to get your guys services. i user R100.00 transport fee to cresta branch + R50 airtime to call your useless call center who did not assist. Maybe is time we start moving to other finical institutions since you failing us. GET THIS RESOLVED TODAY please image.png 136.23 KB
MM
Mpfanyiseni M's updateReviewer Update
28 Nov 2019, 15:00 Good Day,
There is still no assistance regarding my query and now starting to feel they you are not taking this seriously but taking me as a joke. Do i need to switch banks first before this gets resolved or do i need to wait for Jesus to come back? I received an sms stating that my reference number has been resolved but my money still not back to my account.
Standard Bank - South AfricaChat Conversation Start363K people like this including Makhavhu Frazer and 24 friendsBank9:43 AMstandard-bank logo
A review of Standard Bank
Written by: Mpfanyiseni Steven M | 26 Nov 2019, 10:53
MSM
Useless call center
Mpfanyiseni Steven M | 26 Nov 2019, 10:53
Good Morning,
Kindly assist, on the 12-10-2019 i lost my card and had it cancelled from Jabulani Mall branch. I couldn't process any transaction after cancelling my card but on the app the was transfer option which i pressed to make a transfer however the 3500.00 that i was attempting to transfer was paid in to my TERM_LOAN ****** instead of giving an option to which account would i like a payment to be made. can you kindly assist me to reverse this amount back to my account please. I have been put from pillar to post i now already waste R50.00 airtime calling your call center with no help at all. I need this done as a matter of urgency please since i called from the day this transaction was made no one could assist to reverse it
ID number: **********086
Cell number: 076****291
Account number:
ACCESSACC
CURRENT *****
Name: MAKHUVHA MS
Kind regards,
Mpfanyiseni Steven Makhuvha.
Business reply
Standard Bank's reply:
27 Nov 2019, 08:09
Dear Patricia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
*********
********
MSM
Mpfanyiseni Steven M:
27 Nov 2019, 12:47
Still no one got back to me with feedback and my money still not reflecting, i don't understand what you guys mean by ( this will be addressed as a matter of urgency ) since nothing happened in the past 5 hours.
MSM
Mpfanyiseni Steven M:
28 Nov 2019, 08:50
Can someone please get this matter resolved and reverse my money today, you guys are not taking me serious and i am asking you to assist me nicely. To make things worse, you shutting down all branches and that makes it even more difficult for us to get assisted. I went to Cresta asked some time from work to get this resolved and i was not assisted since we have to wait for hours before we get assisted. So now we have to spend even more to get your guys services. i user R100.00 transport fee to cresta branch + R50 airtime to call your useless call center who did not assist. Maybe is time we start moving to other finical institutions since you failing us. GET THIS RESOLVED TODAY pleaseHi Mpfanyiseni, thank you for bringing this matter to our attention. Please provide us with your reference number, ID number and contact details in order to look further into the matter. Apologies for delay in responding.*** ID: *** CLI: 076****291Thank you for your details. Our team will be in touch.How long will this still take because it feels like i will have to wasted more that what i am fighting for1:09 PMI think I might need to take this offer since you failing to resolve a simple matter
There is still no assistance regarding my query and now starting to feel they you are not taking this seriously but taking me as a joke. Do i need to switch banks first before this gets resolved or do i need to wait for Jesus to come back? I received an sms stating that my reference number has been resolved but my money still not back to my account.
Standard Bank - South AfricaChat Conversation Start363K people like this including Makhavhu Frazer and 24 friendsBank9:43 AMstandard-bank logo
A review of Standard Bank
Written by: Mpfanyiseni Steven M | 26 Nov 2019, 10:53
MSM
Useless call center
Mpfanyiseni Steven M | 26 Nov 2019, 10:53
Good Morning,
Kindly assist, on the 12-10-2019 i lost my card and had it cancelled from Jabulani Mall branch. I couldn't process any transaction after cancelling my card but on the app the was transfer option which i pressed to make a transfer however the 3500.00 that i was attempting to transfer was paid in to my TERM_LOAN ****** instead of giving an option to which account would i like a payment to be made. can you kindly assist me to reverse this amount back to my account please. I have been put from pillar to post i now already waste R50.00 airtime calling your call center with no help at all. I need this done as a matter of urgency please since i called from the day this transaction was made no one could assist to reverse it
ID number: **********086
Cell number: 076****291
Account number:
ACCESSACC
CURRENT *****
Name: MAKHUVHA MS
Kind regards,
Mpfanyiseni Steven Makhuvha.
Business reply
Standard Bank's reply:
27 Nov 2019, 08:09
Dear Patricia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
*********
********
MSM
Mpfanyiseni Steven M:
27 Nov 2019, 12:47
Still no one got back to me with feedback and my money still not reflecting, i don't understand what you guys mean by ( this will be addressed as a matter of urgency ) since nothing happened in the past 5 hours.
MSM
Mpfanyiseni Steven M:
28 Nov 2019, 08:50
Can someone please get this matter resolved and reverse my money today, you guys are not taking me serious and i am asking you to assist me nicely. To make things worse, you shutting down all branches and that makes it even more difficult for us to get assisted. I went to Cresta asked some time from work to get this resolved and i was not assisted since we have to wait for hours before we get assisted. So now we have to spend even more to get your guys services. i user R100.00 transport fee to cresta branch + R50 airtime to call your useless call center who did not assist. Maybe is time we start moving to other finical institutions since you failing us. GET THIS RESOLVED TODAY pleaseHi Mpfanyiseni, thank you for bringing this matter to our attention. Please provide us with your reference number, ID number and contact details in order to look further into the matter. Apologies for delay in responding.*** ID: *** CLI: 076****291Thank you for your details. Our team will be in touch.How long will this still take because it feels like i will have to wasted more that what i am fighting for1:09 PMI think I might need to take this offer since you failing to resolve a simple matter
MM
Mpfanyiseni M's update28 Nov 2019, 15:00
Reviewer Update
Good Day,
There is still no assistance regarding my query and now starting to feel they you are not taking this seriously but taking me as a joke. Do i need to switch banks first before this gets resolved or do i need to wait for Jesus to come back? I received an sms stating that my reference number has been resolved but my money still not back to my account.
Standard Bank - South AfricaChat Conversation Start363K people like this including Makhavhu Frazer and 24 friendsBank9:43 AMstandard-bank logo
A review of Standard Bank
Written by: Mpfanyiseni Steven M | 26 Nov 2019, 10:53
MSM
Useless call center
Mpfanyiseni Steven M | 26 Nov 2019, 10:53
Good Morning,
Kindly assist, on the 12-10-2019 i lost my card and had it cancelled from Jabulani Mall branch. I couldn't process any transaction after cancelling my card but on the app the was transfer option which i pressed to make a transfer however the 3500.00 that i was attempting to transfer was paid in to my TERM_LOAN ****** instead of giving an option to which account would i like a payment to be made. can you kindly assist me to reverse this amount back to my account please. I have been put from pillar to post i now already waste R50.00 airtime calling your call center with no help at all. I need this done as a matter of urgency please since i called from the day this transaction was made no one could assist to reverse it
ID number: **********086
Cell number: 076****291
Account number:
ACCESSACC
CURRENT *****
Name: MAKHUVHA MS
Kind regards,
Mpfanyiseni Steven Makhuvha.
Business reply
Standard Bank's reply:
27 Nov 2019, 08:09
Dear Patricia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
*********
********
MSM
Mpfanyiseni Steven M:
27 Nov 2019, 12:47
Still no one got back to me with feedback and my money still not reflecting, i don't understand what you guys mean by ( this will be addressed as a matter of urgency ) since nothing happened in the past 5 hours.
MSM
Mpfanyiseni Steven M:
28 Nov 2019, 08:50
Can someone please get this matter resolved and reverse my money today, you guys are not taking me serious and i am asking you to assist me nicely. To make things worse, you shutting down all branches and that makes it even more difficult for us to get assisted. I went to Cresta asked some time from work to get this resolved and i was not assisted since we have to wait for hours before we get assisted. So now we have to spend even more to get your guys services. i user R100.00 transport fee to cresta branch + R50 airtime to call your useless call center who did not assist. Maybe is time we start moving to other finical institutions since you failing us. GET THIS RESOLVED TODAY pleaseHi Mpfanyiseni, thank you for bringing this matter to our attention. Please provide us with your reference number, ID number and contact details in order to look further into the matter. Apologies for delay in responding.*** ID: *** CLI: 076****291Thank you for your details. Our team will be in touch.How long will this still take because it feels like i will have to wasted more that what i am fighting for1:09 PMI think I might need to take this offer since you failing to resolve a simple matter
There is still no assistance regarding my query and now starting to feel they you are not taking this seriously but taking me as a joke. Do i need to switch banks first before this gets resolved or do i need to wait for Jesus to come back? I received an sms stating that my reference number has been resolved but my money still not back to my account.
Standard Bank - South AfricaChat Conversation Start363K people like this including Makhavhu Frazer and 24 friendsBank9:43 AMstandard-bank logo
A review of Standard Bank
Written by: Mpfanyiseni Steven M | 26 Nov 2019, 10:53
MSM
Useless call center
Mpfanyiseni Steven M | 26 Nov 2019, 10:53
Good Morning,
Kindly assist, on the 12-10-2019 i lost my card and had it cancelled from Jabulani Mall branch. I couldn't process any transaction after cancelling my card but on the app the was transfer option which i pressed to make a transfer however the 3500.00 that i was attempting to transfer was paid in to my TERM_LOAN ****** instead of giving an option to which account would i like a payment to be made. can you kindly assist me to reverse this amount back to my account please. I have been put from pillar to post i now already waste R50.00 airtime calling your call center with no help at all. I need this done as a matter of urgency please since i called from the day this transaction was made no one could assist to reverse it
ID number: **********086
Cell number: 076****291
Account number:
ACCESSACC
CURRENT *****
Name: MAKHUVHA MS
Kind regards,
Mpfanyiseni Steven Makhuvha.
Business reply
Standard Bank's reply:
27 Nov 2019, 08:09
Dear Patricia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
*********
********
MSM
Mpfanyiseni Steven M:
27 Nov 2019, 12:47
Still no one got back to me with feedback and my money still not reflecting, i don't understand what you guys mean by ( this will be addressed as a matter of urgency ) since nothing happened in the past 5 hours.
MSM
Mpfanyiseni Steven M:
28 Nov 2019, 08:50
Can someone please get this matter resolved and reverse my money today, you guys are not taking me serious and i am asking you to assist me nicely. To make things worse, you shutting down all branches and that makes it even more difficult for us to get assisted. I went to Cresta asked some time from work to get this resolved and i was not assisted since we have to wait for hours before we get assisted. So now we have to spend even more to get your guys services. i user R100.00 transport fee to cresta branch + R50 airtime to call your useless call center who did not assist. Maybe is time we start moving to other finical institutions since you failing us. GET THIS RESOLVED TODAY pleaseHi Mpfanyiseni, thank you for bringing this matter to our attention. Please provide us with your reference number, ID number and contact details in order to look further into the matter. Apologies for delay in responding.*** ID: *** CLI: 076****291Thank you for your details. Our team will be in touch.How long will this still take because it feels like i will have to wasted more that what i am fighting for1:09 PMI think I might need to take this offer since you failing to resolve a simple matter