Useless

I had an credit card with Standard Bank. I paid the full and final in 2017. So I made a lone with Iemas for transfer costs for my house. Iemas paid some of the money into my Absa cheque account and they paid the balance into Standard bank credit card Iemas was under the impression that the credit card was not settled. So for 3 weeks now I've been trying to get the money back from Standard bank. Went in to Standard bank Lydenburg twice. They don't respond to my emails they dont pau over the money into my Absa cheque account. Im at work from 5am and only get home at 17:30 by that time costumer care can't help me and they dont want to talk to my wife. That money in Standard bank credit card is for my home transfer fees so if I cant pay the transfer r fees on time and the home transfer cannot go ahead I will keep Standard bank responsible for all the fees. And that money is not Standards money it is my money they cant keep it like they want to. I give permission that my wife can deal with Standard bank from now onwards or Standard bank can contact me after 17:30