Useless, but nonsensical security checks they have mastered!

Item: Standard Bank
Rating: 1
Author: Theonique S

Everytime you call standard bank call center, be ready to hold for over 30 minutes, whilst being transferred between departments who insist on doing security checks and no possible solution to your query. I went from transactional, to collections to sales, only for sales to tell me I was supposed to be assisted by the transactional banking team. Does anyone know what their roles are in the departments they work for?

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

30 Oct 2019, 15:10

Dear Theonique Sango

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank's reply30 Oct 2019, 15:10

Official

Dear Theonique Sango

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

***

Theonique S's updateReviewer Update

30 Oct 2019, 15:20

Is this an automated response, or is someone actually going to try and assist me?

Theonique S's update30 Oct 2019, 15:20

Reviewer Update

Is this an automated response, or is someone actually going to try and assist me?