CVDm
Chantelle Van Der merwe
1 reviews | Active since Sept 2020
16 Dec 2021, 08:57
Useless business banking customer service ever
The most useless business banking customer service ever. I am trying to retrieve POP for a card payment for a merchant since they did not receive payment yet it has been taken from my account.
This nonsense of a personal banker is utter ******* too she is never ava3and only responds to queries days later.
Totally unacceptable I've been calling 4 times since last night with no luck.. Only promises that they will email me the said proof.
Don't bank with standard bank
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
17 Dec 2021, 10:50Dear Chantelle V
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
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Standard Bank's reply17 Dec 2021, 10:50
Official
Dear Chantelle V
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
CVDm
Chantelle Van Der merwe's updateReviewer Update
17 Dec 2021, 14:20I am Still waiting for my POP to be sent to me. Petunia did call me and mention their was a fee which I agreed to and said it would be mailed... But no mail and this was from around 10 am this morning. Is this the urgency you are talking about?
CVDm
Chantelle Van Der merwe's update17 Dec 2021, 14:20
Reviewer Update
I am Still waiting for my POP to be sent to me. Petunia did call me and mention their was a fee which I agreed to and said it would be mailed... But no mail and this was from around 10 am this morning. Is this the urgency you are talking about?