Useless business account

I opened a business account online, it’s active and my clients are able to pay me. However, I can’t make any payments or transactions because I need a business banker to help me with creating a card, activate app and internet banking. I went to Cape Gate branch for several times for assistance and they gave me details of a business banker to email and call to set an appointment. I tried contacting the business banker with no response and I went to the branch again and they said the same thing and emailed the business banker on my behalf and cc me but still no response. I decided to go to a branch in stellenbosch and they took my details and promised to contact me and it’s been another week waiting. How do I ran a business using Standard Bank business account if I can’t use the account? I can’t pay rent for my office and buy equipments to run my business smoothly because I can’t use the account and there’s no help available on branches, email and calls.