Useless Bunch - Battling to Close Account

I have been a customer since 1983. Early this year they froze my card because of KYC which I in fact had supp**** a year back. Since they froze my card I have not been receiving statements. So I have had to use my crystal ball to make payments. Today I have had to phone, hold on for 12 minutes in order to find out what my closeout balance is so that I can put an end to having to deal with this Bank. Eventually they answered and gave me my closeout balance over the phone. I also get told that after making final payment, I must phone back AGAIN (means waiting for another 12 or so minutes) in 2 days to tell them to close the card. Never have I come across a least customer centric bank. They obviously think that customers have nothing better to do than put up with their inefficiency. <br> <br> Also, why do I have to put in my Card and PIN number as verification before getting through to a consultant, only to be asked to verify my details AGAIN once the call gets answered?<br> <br> I am so sick and tired of their lack of efficiency and I will be so glad when my card is finally closed.