Useless Banking Services for Prestige Account holders.

I have just spent 2 hours holding the line and being transferred from one department to the next. Call centre agents laughing and yelling in the back ground so much so that I could not hear where I will be transferred to next. I could not get a hold of my private banker, she simply does not answer my emails or even picks up the phone. I was transferred yet again to the Branch manager at Lynnwood Ridge. I held for approx. 7 minutes. They simply dont answer the telephones. Disgusting service. I will rather take my money elsewhere.