RP
Ricardo P
1 reviews | Active since Nov 2015
25 Sept 2024, 06:45
Useless Banking Platform
Standard bank is absolutely useless. From the 1st August 24 until today I have made over 50 calls to standard with regards to increase my EAP limit. The questions they ask you are appalling.
Where the money came from? Why I want to increase? What is my investment acc numbers?
STANDARD BANK - ALL THE ABOVE HAS ABSOLUTELY NOTHING TO DO WITH YOU. I AM NOT A ********.
They did not once offer any solution to my EAP limit issue and they cannot increase the EAP limit to any amount and the money must be available in your account. This is truly unacceptable, On 23rd September around 20:55 I called and the agent told me she would process but will struggle to get hold of a team leader because they knock off at 21:00pm. I didn't get my EAP limit increased that day because they knocked off at 21:00. Please look at how much bank charges I have paid in the past 2 months. Yet the agents think they are doing me a favor by assisting. Today all my future dated payments rejected due to EAP limits. And they are very quick to tell you that there will be charges for failed payments.
I am at a stage of moving to another banking institution, that can take care of my banking and investments needs.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
25 Sept 2024, 06:53Dear Ricardo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies' for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies' for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Sept 2024, 06:53
Official
Dear Ricardo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies' for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies' for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
RP
Ricardo P's updateReviewer Update
26 Sept 2024, 16:44Standard bank called me, gave me a possible solution of opening a private banking account which is obviously higher. I called today to increase my EAP limit again and the agent stated she put the request through, and it should be approved in the next 30 min. I waited 45 minutes and no SMS no call. I decided to call to find why I didn't receive the increase SMS. You guys are useless, ****mers. Nobody had the decency to call and say the system rejected the increase. I asked why , the agent cannot tell me why and that i must go to a branch. Who has time to go and sit in long ques at branches when theres online platform. I honestly thought i would have a solution but I am just running in circles with useless banking institution. Its time to move on to FNB private banking - they will show Standard bank how its done. How to look after a loyal client and provide customer needs when it arises.
I had enough .........................................BYE BYE Useless bank
I had enough .........................................BYE BYE Useless bank
RP
Ricardo P's update26 Sept 2024, 16:44
Reviewer Update
Standard bank called me, gave me a possible solution of opening a private banking account which is obviously higher. I called today to increase my EAP limit again and the agent stated she put the request through, and it should be approved in the next 30 min. I waited 45 minutes and no SMS no call. I decided to call to find why I didn't receive the increase SMS. You guys are useless, ****mers. Nobody had the decency to call and say the system rejected the increase. I asked why , the agent cannot tell me why and that i must go to a branch. Who has time to go and sit in long ques at branches when theres online platform. I honestly thought i would have a solution but I am just running in circles with useless banking institution. Its time to move on to FNB private banking - they will show Standard bank how its done. How to look after a loyal client and provide customer needs when it arises.
I had enough .........................................BYE BYE Useless bank
I had enough .........................................BYE BYE Useless bank
Standard Bank's replyOfficial
26 Sept 2024, 17:16Good day Ricardo.
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Sept 2024, 17:16
Official
Good day Ricardo.
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
RP
Ricardo P's updateReviewer Update
27 Sept 2024, 08:43I called again this morning to increase the EAP limit. Again the agent says they cannot increase it and my account is blocked. I must go to branch and do I dont know what.
I am going to bank now - I am going to withdraw all my cash and deposit into another account. Again . Standard bank is useless with no service to the customer. I have released my investments from Stanlib as well.
from 1st August to current date, I called standard bank over 100 times - I want to be reimbursed for all the calls I made over the last 2 months and compensation for the stress I have encountered with this useless banking institution. Today my builders didn't come to work because I cannot pay their wages.
I am going to bank now - I am going to withdraw all my cash and deposit into another account. Again . Standard bank is useless with no service to the customer. I have released my investments from Stanlib as well.
from 1st August to current date, I called standard bank over 100 times - I want to be reimbursed for all the calls I made over the last 2 months and compensation for the stress I have encountered with this useless banking institution. Today my builders didn't come to work because I cannot pay their wages.
RP
Ricardo P's update27 Sept 2024, 08:43
Reviewer Update
I called again this morning to increase the EAP limit. Again the agent says they cannot increase it and my account is blocked. I must go to branch and do I dont know what.
I am going to bank now - I am going to withdraw all my cash and deposit into another account. Again . Standard bank is useless with no service to the customer. I have released my investments from Stanlib as well.
from 1st August to current date, I called standard bank over 100 times - I want to be reimbursed for all the calls I made over the last 2 months and compensation for the stress I have encountered with this useless banking institution. Today my builders didn't come to work because I cannot pay their wages.
I am going to bank now - I am going to withdraw all my cash and deposit into another account. Again . Standard bank is useless with no service to the customer. I have released my investments from Stanlib as well.
from 1st August to current date, I called standard bank over 100 times - I want to be reimbursed for all the calls I made over the last 2 months and compensation for the stress I have encountered with this useless banking institution. Today my builders didn't come to work because I cannot pay their wages.
Standard Bank's replyOfficial
27 Sept 2024, 09:31Dear Ricardo
We appreciate you taking our call.
Please be aware that no adjustments may be made to this request online, per our conversation, so you will need to visit the branch for additional help.
Continue to have a wonderful day.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call.
Please be aware that no adjustments may be made to this request online, per our conversation, so you will need to visit the branch for additional help.
Continue to have a wonderful day.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Sept 2024, 09:31
Official
Dear Ricardo
We appreciate you taking our call.
Please be aware that no adjustments may be made to this request online, per our conversation, so you will need to visit the branch for additional help.
Continue to have a wonderful day.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call.
Please be aware that no adjustments may be made to this request online, per our conversation, so you will need to visit the branch for additional help.
Continue to have a wonderful day.
Kindest regards
Standard Bank Hello Peter Team
***
RP
Ricardo P's updateReviewer Update
27 Sept 2024, 09:35Standard Bank has double standards when it suites them its good. Why wasnt i informed the previous to do so??????? you can go to hell. I want a reimbur*****t on all the calls i have made to you. I also have recordings of each call that i am going to post here so that people can hear that I am not lying.
RP
Ricardo P's update27 Sept 2024, 09:35
Reviewer Update
Standard Bank has double standards when it suites them its good. Why wasnt i informed the previous to do so??????? you can go to hell. I want a reimbur*****t on all the calls i have made to you. I also have recordings of each call that i am going to post here so that people can hear that I am not lying.
Standard Bank's replyOfficial
27 Sept 2024, 13:30Good day Ricardo.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Sept 2024, 13:30
Official
Good day Ricardo.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***