Useless banking App

I have a contact that is in desperate need of money, only R500. However I loaded him as a beneficiary and tried to do an immediate payment as Standard bank takes so long to process a payment. The payment wouldn't go through and a message kept on coming up thatI had cancelled the transaction. I called the help line several times only to be told that the transaction was marked as suspicious and terefore would not go through. They said there is nothing they can do about it. However, I managed to put the payment through on my phone. I find this unacceptable as there are ways to authenticate payments on my laptop through OTP for example. As a customer for 40 years I am not happy andthe help line just eventually cuts me off.