WS
Willem S
1 reviews | Active since Jul 2011
21 Jul 2022, 14:41
USELESS BANK WITH USELESS SERVICE
1. All of a sudden, when trying to do transactions on Internet banking, I am asked to link my device to the Standard Bank app. I DO NOT USE THE APP!!! I do all my banking transactions on my desktop PC. Only after the third e-mail did I get a response that my query will be answered in 24 hours. WHAT SHOCKING SERVICE!!!! I need to do the transactions NOW, not in 24 hours! 2. Even after installing their stupid App, I can still not do my transactions because I apparently have to go to a branch to have the link done??????? 3. On top of it all my credit card suddenly gets declined FOR NO REASON WHATSOEVER.
Unless Standard bank fix these problems IMMEDIATELY I shall visit my branch, but for one reason only: TO CLOSE MY ACCOUNTS!
Helpful (0)
Replies (11)0
Replies (11)WS
Willem S's updateReviewer Update
21 Jul 2022, 14:43In fact I also can no longer use online banking on my PC!!! DISGUSTING!
WS
Willem S's update21 Jul 2022, 14:43
Reviewer Update
In fact I also can no longer use online banking on my PC!!! DISGUSTING!
Standard Bank's replyOfficial
21 Jul 2022, 14:47Good day Willem
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Help Centre
***
Standard Bank's reply21 Jul 2022, 14:47
Official
Good day Willem
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
21 Jul 2022, 14:54Hi Willem
We will look into your request and provide feedback.
Regards
Standard Bank Help Centre
***
We will look into your request and provide feedback.
Regards
Standard Bank Help Centre
***
Standard Bank's reply21 Jul 2022, 14:54
Official
Hi Willem
We will look into your request and provide feedback.
Regards
Standard Bank Help Centre
***
We will look into your request and provide feedback.
Regards
Standard Bank Help Centre
***
WS
Willem S's updateReviewer Update
25 Jul 2022, 08:11Exactly how long does Standard Bank take to fix a simple problem??? On Saturday I was again embarrassed when my credit card was declined when filling up with petrol.
It is obvious Standard Bank does not even understand the word IMMEDIATELY.
It is obvious Standard Bank does not even understand the word IMMEDIATELY.
WS
Willem S's update25 Jul 2022, 08:11
Reviewer Update
Exactly how long does Standard Bank take to fix a simple problem??? On Saturday I was again embarrassed when my credit card was declined when filling up with petrol.
It is obvious Standard Bank does not even understand the word IMMEDIATELY.
It is obvious Standard Bank does not even understand the word IMMEDIATELY.
Standard Bank's replyOfficial
25 Jul 2022, 10:38Good day Willem
We apologize that this has been your experience. We have requested the team who is currently handling our escalation to provide us with feedback.
Our team will be contact you.
Regards
Standard Bank Help Centre
***
We apologize that this has been your experience. We have requested the team who is currently handling our escalation to provide us with feedback.
Our team will be contact you.
Regards
Standard Bank Help Centre
***
Standard Bank's reply25 Jul 2022, 10:38
Official
Good day Willem
We apologize that this has been your experience. We have requested the team who is currently handling our escalation to provide us with feedback.
Our team will be contact you.
Regards
Standard Bank Help Centre
***
We apologize that this has been your experience. We have requested the team who is currently handling our escalation to provide us with feedback.
Our team will be contact you.
Regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
26 Jul 2022, 11:46Good day Willem
We humbly apologize for the inconvenience caused in this regard.
We will follow up with our team and we will get back to you asap.
Regards
Standard Bank Help Centre
***
We humbly apologize for the inconvenience caused in this regard.
We will follow up with our team and we will get back to you asap.
Regards
Standard Bank Help Centre
***
Standard Bank's reply26 Jul 2022, 11:46
Official
Good day Willem
We humbly apologize for the inconvenience caused in this regard.
We will follow up with our team and we will get back to you asap.
Regards
Standard Bank Help Centre
***
We humbly apologize for the inconvenience caused in this regard.
We will follow up with our team and we will get back to you asap.
Regards
Standard Bank Help Centre
***
WS
Willem S's updateReviewer Update
27 Jul 2022, 12:26STANDARD BANK: Zzzzzzzzzzzzz!!!!!!
I am still waiting for anybody to contact me.
I am still waiting for anybody to contact me.
WS
Willem S's update27 Jul 2022, 12:26
Reviewer Update
STANDARD BANK: Zzzzzzzzzzzzz!!!!!!
I am still waiting for anybody to contact me.
I am still waiting for anybody to contact me.
Standard Bank's replyOfficial
27 Jul 2022, 12:35Good day Willem
We have requested our team to get back asap.
Our humble apologies for the delayed response.
Regards
Standard Bank Help Centre
***
We have requested our team to get back asap.
Our humble apologies for the delayed response.
Regards
Standard Bank Help Centre
***
Standard Bank's reply27 Jul 2022, 12:35
Official
Good day Willem
We have requested our team to get back asap.
Our humble apologies for the delayed response.
Regards
Standard Bank Help Centre
***
We have requested our team to get back asap.
Our humble apologies for the delayed response.
Regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
28 Jul 2022, 13:05Dear Willem
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jul 2022, 13:05
Official
Dear Willem
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
WS
Willem S's updateReviewer Update
28 Jul 2022, 13:33Thank you, the problem was eventually resolved. I still do not understand why it should take more than a week and lots of harsh words to resolve the matter
WS
Willem S's update28 Jul 2022, 13:33
Reviewer Update
Thank you, the problem was eventually resolved. I still do not understand why it should take more than a week and lots of harsh words to resolve the matter
Standard Bank's replyOfficial
28 Jul 2022, 14:01Hello Willem,
Thank you for the feedback, we will ensure that we do and strive for better Customer service.
Thank you once more for banking with us.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for the feedback, we will ensure that we do and strive for better Customer service.
Thank you once more for banking with us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply28 Jul 2022, 14:01
Official
Hello Willem,
Thank you for the feedback, we will ensure that we do and strive for better Customer service.
Thank you once more for banking with us.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for the feedback, we will ensure that we do and strive for better Customer service.
Thank you once more for banking with us.
Kindest regards, Standard Bank Hello Peter Team***