Useless Bank with Useless people

<p>On the 28 th July 2016, I went to Standard Bank New Germany to change my cellphone number for internet banking as well as receiving of OTP. They further told me that I need to wait for 24 hrs. After 24 hrs I tried to do internet banking and I did not receive OTP. I then contacted Prestige Banker and they then referred me to Internet banking and there they referred me to Customer Service. I first spoke to the who said her name was Wanda Booth. She tried to direct me on what to do on the system but I noticed about her she was not sure of what she was doing asnd I asked several times if she knew or understand what I told her to do. I entered my password three times and the system blocked me. I am not sure what she was trying to do because she ended up saying I must go the branch and she kept on my blaming me. I have four cards with Standard bank : credit card, cheque card, sum1, debit card they all have the same pin code. There is no way that I can forget my pin as she insisted.</p> <p> </p> <p>I then asked to speak to her Supervisor and I sopke to Nini Sikhosana and she promised to speak to my branch, with the tone of her voice I could not trust her and she was also blaming me as well. Now I do not know where to go for help or who to ask for help. I have been a loyal customer to standard bank from 2001 and I am receiving this type of service with *********** staff. Nini Sikhosana promised to call me after she has spoken to my branch from 11h24 till now</p> <p> </p> <p>My branch is 50 km away and I had gone to the branch on the 28th July 2016 and they did not help and I am phoning the call centre and they could not help. As I have mentioned above if I have to go back to the bank which is 50 km away who is going to pay for my petrol for the fault that was done by your staff? What about my time off that I took at work? Is that I am supposed to be treated? If my money does not add any value to your bank just say so. There are so many bank with low interest rate like Albaraka Bank as well as Capitec. I can change whenever I want to change but I have decided to stay loyal.</p> <p> </p> <p>I am not happy...</p>