LJ
Luthando J
1 reviews | Active since Dec 2020
13 Dec 2020, 08:49
Useless Bank, poor customer service
Useless bank, not sure why we have bankers if they don’t reply to emails or answer our calls. Poor process, poor communication and complaints/escalation take forever.
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Replies (2)LJ
Luthando J's updateReviewer Update
14 Dec 2020, 11:40Instead of assigning someone to help reserve my issue they give me a number to call. Same number I hv been calling for days. Standard bank for you, useless. Why are we paying high fees for this nonsense
LJ
Luthando J's update14 Dec 2020, 11:40
Reviewer Update
Instead of assigning someone to help reserve my issue they give me a number to call. Same number I hv been calling for days. Standard bank for you, useless. Why are we paying high fees for this nonsense
Standard Bank's replyOfficial
28 Dec 2020, 14:59Good day Luthando,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Standard Bank's reply28 Dec 2020, 14:59
Official
Good day Luthando,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre