TM
Tshepo M
1 reviews | Active since Mar 2018
15 Apr 2026, 08:24
Useless bank - Inconsistent help, moving all my accounts
I accidentally transferred funds into my Prestige account instead of my Mo account. Late last year, the same thing happened and a gentleman helped me fix it quickly. This time, I spoke to Lerato, who said she "won't be able to assist." No solution, no effort.
If the bank can help once but refuse the next time for the same issue, that's not service – that's a gamble with my own money.
I am now moving all my accounts away from Standard Bank, including my home loan. This bank is useless and robs people.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
15 Apr 2026, 08:27Good day Tshepo,
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Apr 2026, 08:27
Official
Good day Tshepo,
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
TM
Tshepo M's updateReviewer Update
16 Apr 2026, 15:50 I am frustrated and tired. This money is for my children's school fees and house errands, and Standard Bank is treating it like a game. I received a response on HelloPeter saying you'd follow up. Then Gorden Bila from Social Media Moderator, Social Media Service SA, Personal and Private Banking SA, emailed asking for my number so you could call me. I rep**** the same day (15 April 2026 at 15:33) with my contact number – said I'm available anytime. I followed up again today (16 April 2026 at 09:00) with an alternative number – still available anytime. Gorden said after three failed attempts to reach me, my complaint would be closed. But the truth is: NO ONE FROM Standard Bank or the named agents ever called me. NOT ONCE. Instead, I got a call before 11:20 today (16 April 2026) from a gentleman in the Prestige department. He started to help, then put me on hold and transferred me to the general call center where I had to select a rating for my banker, WHT MUST I RATE EXACTLY.
That's not help. That's a handoff. While my money is stuck. SO LET ME BE CLEAR:
And another thing – why did you assist me previously when the same thing happened, but now you're playing hide and seek with my money?
I AM A PARENT. I HAVE RESPONSIBILITIES. I CANNOT SIT HERE PLAYING PHONE TAG WHILE YOU PROTECT YOUR OWN PROCESSES INSTEAD OF FIXING MY PROBLEM.
CAN'T MY FUNDS SIMPLY BE TRANSFERRED TO MY OTHER ACCOUNT?
STANDARD BANK DOES NOT TAKE CUSTOMERS SERIOUSLY. I STAND BY MY ORIGINAL POST: THIS BANK IS USELESS, INCONSISTENT, AND ROBS PEOPLE.
That's not help. That's a handoff. While my money is stuck. SO LET ME BE CLEAR:
- You say you tried to call – you didn't.
- You say you'll assist – you transfer me back into the same broken queue.
- You threatened to close my complaint after three attempts that never happened.
And another thing – why did you assist me previously when the same thing happened, but now you're playing hide and seek with my money?
I AM A PARENT. I HAVE RESPONSIBILITIES. I CANNOT SIT HERE PLAYING PHONE TAG WHILE YOU PROTECT YOUR OWN PROCESSES INSTEAD OF FIXING MY PROBLEM.
CAN'T MY FUNDS SIMPLY BE TRANSFERRED TO MY OTHER ACCOUNT?
STANDARD BANK DOES NOT TAKE CUSTOMERS SERIOUSLY. I STAND BY MY ORIGINAL POST: THIS BANK IS USELESS, INCONSISTENT, AND ROBS PEOPLE.
TM
Tshepo M's update16 Apr 2026, 15:50
Reviewer Update
I am frustrated and tired. This money is for my children's school fees and house errands, and Standard Bank is treating it like a game. I received a response on HelloPeter saying you'd follow up. Then Gorden Bila from Social Media Moderator, Social Media Service SA, Personal and Private Banking SA, emailed asking for my number so you could call me. I rep**** the same day (15 April 2026 at 15:33) with my contact number – said I'm available anytime. I followed up again today (16 April 2026 at 09:00) with an alternative number – still available anytime. Gorden said after three failed attempts to reach me, my complaint would be closed. But the truth is: NO ONE FROM Standard Bank or the named agents ever called me. NOT ONCE. Instead, I got a call before 11:20 today (16 April 2026) from a gentleman in the Prestige department. He started to help, then put me on hold and transferred me to the general call center where I had to select a rating for my banker, WHT MUST I RATE EXACTLY.
That's not help. That's a handoff. While my money is stuck. SO LET ME BE CLEAR:
And another thing – why did you assist me previously when the same thing happened, but now you're playing hide and seek with my money?
I AM A PARENT. I HAVE RESPONSIBILITIES. I CANNOT SIT HERE PLAYING PHONE TAG WHILE YOU PROTECT YOUR OWN PROCESSES INSTEAD OF FIXING MY PROBLEM.
CAN'T MY FUNDS SIMPLY BE TRANSFERRED TO MY OTHER ACCOUNT?
STANDARD BANK DOES NOT TAKE CUSTOMERS SERIOUSLY. I STAND BY MY ORIGINAL POST: THIS BANK IS USELESS, INCONSISTENT, AND ROBS PEOPLE.
That's not help. That's a handoff. While my money is stuck. SO LET ME BE CLEAR:
- You say you tried to call – you didn't.
- You say you'll assist – you transfer me back into the same broken queue.
- You threatened to close my complaint after three attempts that never happened.
And another thing – why did you assist me previously when the same thing happened, but now you're playing hide and seek with my money?
I AM A PARENT. I HAVE RESPONSIBILITIES. I CANNOT SIT HERE PLAYING PHONE TAG WHILE YOU PROTECT YOUR OWN PROCESSES INSTEAD OF FIXING MY PROBLEM.
CAN'T MY FUNDS SIMPLY BE TRANSFERRED TO MY OTHER ACCOUNT?
STANDARD BANK DOES NOT TAKE CUSTOMERS SERIOUSLY. I STAND BY MY ORIGINAL POST: THIS BANK IS USELESS, INCONSISTENT, AND ROBS PEOPLE.