Useless bank in the country

Good day

I'm a client of standard bank and have a n investment account with you. Last month I came into the bank to place a 32day notice and requested to close the account. The request was submitted for the notice but not for the account to be closed. My account was debited on the 25th. I then went into the bank to explain what happened. Lebogang from the Sandton City branch told me that he could give me my money but not the one for the money that was recently debited. I had to confirm who the lady was that I put the notice with then only did they allow me to draw all my money. I then requested them to transfer my money to my fnb account as I had already spent over an hour with the assistant. They then told me they couldn't, funny enough 2 years ago I went to Westgate after I had placed a notice and it was promptly transferred with no issues. I asked them to go to my history so they can see that it's not impossible to transfer money to my fnb as it was previously done. They are refusing and I'm currently with Andile who is also confirming that it can't be done. I'm frustrated as we speak and just want cry, I'm disappointed with the service in Sandton. They are refusing to go back to my account and check how it initially went through and how the lady at Westgate assisted me. Please allay my anxiety and ask them to go the extra mile and check how it was done 2years ago

Please assist me as they confirm that for them to go back they will charge me for it. It's saddening to see that people are not eager to assist and go the extra mile . What kind of managers do you hire if they don't even know their job.....standard bank is useless beyond, will await response asap

Kind Regards Tiisetso