Useless bank

I opened an account with above. Been putting my savings and money into it for few months. Tried to make a purchase it does not work, neither does eft or debit transaction. Only efts into it work. I call in nobody can help. I send a mail which says feedback within 24 hours, still no response after 36 hours. Now I’m sitting in a typical understaffed branch for hours waiting to be served hoping it will be resolved. This is just another useless bank