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thuputla P
1 reviews | Active since Feb 2013
26 Nov 2025, 10:50
Useless Bank ever
Do not waste your time, worst banking experience in the history of banking. Been holding on a call for a full 37minutes getting transferred from department to department for a mere card activation.
Now i must waste my time going to a branch in the senseless Que process just to make another call to the useless digital banking team then be transferred to *****.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
26 Nov 2025, 10:52Dear Thuputla,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Nov 2025, 10:52
Official
Dear Thuputla,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 Nov 2025, 11:13Dear Thuputla,
Thank you for contacting the bank.
Your request has been escalated to the Head of our Business Banking desk.
You will receive a call bedore the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Thank you for contacting the bank.
Your request has been escalated to the Head of our Business Banking desk.
You will receive a call bedore the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Nov 2025, 11:13
Official
Dear Thuputla,
Thank you for contacting the bank.
Your request has been escalated to the Head of our Business Banking desk.
You will receive a call bedore the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Thank you for contacting the bank.
Your request has been escalated to the Head of our Business Banking desk.
You will receive a call bedore the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
tP
thuputla P's updateReviewer Update
26 Nov 2025, 12:04So i got a call that the banker(Cindy) will be called. Banker calls me and says there is an error Today which is a lie because i had the same error since yesterday, now that im desperate i went to the branch at Gezina Gallaries and im told i will wait long because only 2 people are assiting with EFTs and for immediate payment i will pay a lot.
So now the banker says i will be put on old system to use internet banking which will only be activated after 1:30min.
All this time calls airtime and frustration to select a card as a default card and it the only card i have with them
So now the banker says i will be put on old system to use internet banking which will only be activated after 1:30min.
All this time calls airtime and frustration to select a card as a default card and it the only card i have with them
tP
thuputla P's update26 Nov 2025, 12:04
Reviewer Update
So i got a call that the banker(Cindy) will be called. Banker calls me and says there is an error Today which is a lie because i had the same error since yesterday, now that im desperate i went to the branch at Gezina Gallaries and im told i will wait long because only 2 people are assiting with EFTs and for immediate payment i will pay a lot.
So now the banker says i will be put on old system to use internet banking which will only be activated after 1:30min.
All this time calls airtime and frustration to select a card as a default card and it the only card i have with them
So now the banker says i will be put on old system to use internet banking which will only be activated after 1:30min.
All this time calls airtime and frustration to select a card as a default card and it the only card i have with them
tP
thuputla P's updateReviewer Update
26 Nov 2025, 12:17The clowns in the branch said i must call digital banking where i was holding dor 37minutes. Now say ohk, i use my face ID to log onto the app, how do i retrieve my username and password to use after 1:30min, nobody knows in the whole branch.
This is my 3rd complain. Firstly the app itself never wanted to log in. Took me 3 days and contacting some managers to get it sorted. Then i waited weeks for a POS machine and still had to complain and call each day until it was delivered.
Go bank with Capitec and you will never regret it. Standard Bank is extremely disappointing
This is my 3rd complain. Firstly the app itself never wanted to log in. Took me 3 days and contacting some managers to get it sorted. Then i waited weeks for a POS machine and still had to complain and call each day until it was delivered.
Go bank with Capitec and you will never regret it. Standard Bank is extremely disappointing
tP
thuputla P's update26 Nov 2025, 12:17
Reviewer Update
The clowns in the branch said i must call digital banking where i was holding dor 37minutes. Now say ohk, i use my face ID to log onto the app, how do i retrieve my username and password to use after 1:30min, nobody knows in the whole branch.
This is my 3rd complain. Firstly the app itself never wanted to log in. Took me 3 days and contacting some managers to get it sorted. Then i waited weeks for a POS machine and still had to complain and call each day until it was delivered.
Go bank with Capitec and you will never regret it. Standard Bank is extremely disappointing
This is my 3rd complain. Firstly the app itself never wanted to log in. Took me 3 days and contacting some managers to get it sorted. Then i waited weeks for a POS machine and still had to complain and call each day until it was delivered.
Go bank with Capitec and you will never regret it. Standard Bank is extremely disappointing