Useless Bank employees

I'm so very disappointed with the useless service I'm getting at Standard bank OR Tambo International Airport and their call centre as well.I was trying to deposit R2000 cash by their ORT ATM and they machine swallowed R1600 and I managed to pull back R400 and the machine displayed that "Money has been retracted" so the transaction was not successful. I immediately phone the number from their ATM to assist and I was advised to take ATM ID and go inside the brach the following day since it was around 10:30pm.At the Branch I spoke to Matilda who assured me that the money will be into my Moms account latest on Monday since it was on Friday.Nothing happened so Monday in went back and Matilda was not at work the I spoke to a light gentleman with a haircut and he promised to call since Matilda wrote my number on their complaint book.I noticed the gentleman was trying to get rid of me so I left.Two days later still nothing so I decided to call their call centre and explained everything to a lady who gave a ref no ********** 038 and she said the query will be resolved the latest date will be the 12th of December 2018.Today is the 12th I called and I was told the call that I logged is closed on their system. Standard Bank is a joke. So now this call centre agent who is not even interested in going the extra mile she just said to me "please go back to the branch they know what to do". What is wrong with this company.Now I'm being sent from pillar to post.I feel ****** by this bank.There is cameras showing that I did put the money inside the ATM and I'm sure they are clear enough to show that I took back two notes and not the rest of the money.