USELESS *********** BANK

i had a revolving loan with them ,paid it off , when i went to the branch to enquire about closing it since it was paid off , they told me i should call their customer care i did days after branch told me, when i called their customer care was told closing a revolving can be done at the branch weeks later account incurred R69 , today i wake up they have debited my account was told because i have not closed it , now again im told when i called enquiring about closing the account i should have been helped because that can be done either at the branch or by calling them , STD has *********** staff