LT
Lizel T
1 reviews | Active since Oct 2010
22 Nov 2025, 07:57
Useless Bank
Non existent customer service. Since Wednesday, 19 Nov, 5 transactions went off my account. I have logged 8 request via the Complaints Form on their website, 2 call me back and guess what, still no response from them. I phoned their customer care line. General disputes says its the ***** Dept, ***** Dept says its General dispute. Standard Bank *****s your money and there is no way of getting it back. I'll be closing all of my accounts and go somewhere else where someone wants my business.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
22 Nov 2025, 08:40Good day Lizel,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Nov 2025, 08:40
Official
Good day Lizel,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
LT
Lizel T's updateReviewer Update
23 Nov 2025, 15:54So Gorden Bila sends me an email saying that the issue was resolve?
What exactly was the issue and what was the outcome? No one contacted me?
Dear Lizel Taljaard,We are happy to inform you that we have resolved the cause for your complaint with reference number ***9
We once again apologise for the inconvenience caused to you as a result of our initial failure to meet your | Gorden Bila
E-mail address gorden.bila@standardbank
What exactly was the issue and what was the outcome? No one contacted me?
Dear Lizel Taljaard,We are happy to inform you that we have resolved the cause for your complaint with reference number ***9
We once again apologise for the inconvenience caused to you as a result of our initial failure to meet your | Gorden Bila
E-mail address gorden.bila@standardbank
LT
Lizel T's update23 Nov 2025, 15:54
Reviewer Update
So Gorden Bila sends me an email saying that the issue was resolve?
What exactly was the issue and what was the outcome? No one contacted me?
Dear Lizel Taljaard,We are happy to inform you that we have resolved the cause for your complaint with reference number ***9
We once again apologise for the inconvenience caused to you as a result of our initial failure to meet your | Gorden Bila
E-mail address gorden.bila@standardbank
What exactly was the issue and what was the outcome? No one contacted me?
Dear Lizel Taljaard,We are happy to inform you that we have resolved the cause for your complaint with reference number ***9
We once again apologise for the inconvenience caused to you as a result of our initial failure to meet your | Gorden Bila
E-mail address gorden.bila@standardbank
LT
Lizel T's updateReviewer Update
23 Nov 2025, 16:49I don't speak to automatic robots, so call and speak in person
LT
Lizel T's update23 Nov 2025, 16:49
Reviewer Update
I don't speak to automatic robots, so call and speak in person
LT
Lizel T's updateReviewer Update
23 Nov 2025, 16:53Tomorrow I will be opening a theft and ***** case against Standard Bank
LT
Lizel T's update23 Nov 2025, 16:53
Reviewer Update
Tomorrow I will be opening a theft and ***** case against Standard Bank