kK
kay K
1 reviews | Active since Jul 2017
02 Dec 2019, 11:30
Useless Bank
Cancelled Corporate cards in June 2019. (Cancellation letter sent 21 June) Standard Bank decided to renew my corporate cards in August. We keep receiving mails and letters in the post that we are responsible for an outstanding amount - for the card fees, THAT WE NEVER RENEWED AND ALSO DONE AFTER WE SENT THROUGH OUR CANCELLATION LETTER.
This is why Standard Bank is failing, because they cannot do a simple task. Read customer emails and communicate between departments.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
02 Dec 2019, 20:59We have received your compliment.
Thank you so much for taking the time to compliment our staff.
I will be sure to pass on your thanks and comments to the relevant department remember we value you as our client we endeavour to assist you with any requirements you may have in the future.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply02 Dec 2019, 20:59
Official
We have received your compliment.
Thank you so much for taking the time to compliment our staff.
I will be sure to pass on your thanks and comments to the relevant department remember we value you as our client we endeavour to assist you with any requirements you may have in the future.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
***
***
*** (fax)
***
Standard Bank's replyOfficial
02 Dec 2019, 21:02Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply02 Dec 2019, 21:02
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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kK
kay K's updateReviewer Update
03 Dec 2019, 10:33Thank you for your automated responses. Try customer service, like a phone call.
kK
kay K's update03 Dec 2019, 10:33
Reviewer Update
Thank you for your automated responses. Try customer service, like a phone call.