BV
Brian V
1 reviews | Active since Feb 2013
22 Nov 2021, 15:11
USELESS BANK
I would like to know who devises the multitude of new charges that Standard Bank keeps coming up with. The charges keep increasing both in amounts and numbers but the service keeps declining. I would also like to know who is in charge of their systems because they seem to be incapable of understanding security from anybody else's standpoint but their own. Getting to talk to anybody who can actually make a decision or get things done in the bank is impossible. TOTALLY USELESS
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Replies (2)
Standard Bank's replyOfficial
22 Nov 2021, 15:26Dear Brian V
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply22 Nov 2021, 15:26
Official
Dear Brian V
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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BV
Brian V's updateReviewer Update
22 Nov 2021, 15:52I await the response but suspect that it will consist of the usual apology with zero action, zero follow up and zero contact. Standard Bank does not know how to change and does not know anything about customer service.
BV
Brian V's update22 Nov 2021, 15:52
Reviewer Update
I await the response but suspect that it will consist of the usual apology with zero action, zero follow up and zero contact. Standard Bank does not know how to change and does not know anything about customer service.