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NOKUBONGA N
1 reviews | Active since May 2011
11 Apr 2023, 14:03
Useless, *********** bank!
So STD bank loses my fica documents in Jan and now im applying for a product in march and im told they cant help due to me not being Fica compliant?????????!! How can my documents get lost at a whole branch?? why am i not being assisted with my request when it was a bank fault that my information was not captured?? Please explain to me how my fica docs were lost and WHY am i not being assisted for YOUR incompetence!!!!!!!!!!!!!!!
Helpful (0)
Replies (14)0
Replies (14)
Standard Bank's replyOfficial
11 Apr 2023, 14:09Dear Nokubonga
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Apr 2023, 14:09
Official
Dear Nokubonga
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
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NOKUBONGA N's updateReviewer Update
11 Apr 2023, 14:41Hi
how long will this take as this is a matter of urgency, of which i explained to the man helping me LAST WEEK?! it is now a new week!
how long will this take as this is a matter of urgency, of which i explained to the man helping me LAST WEEK?! it is now a new week!
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NOKUBONGA N's update11 Apr 2023, 14:41
Reviewer Update
Hi
how long will this take as this is a matter of urgency, of which i explained to the man helping me LAST WEEK?! it is now a new week!
how long will this take as this is a matter of urgency, of which i explained to the man helping me LAST WEEK?! it is now a new week!
Standard Bank's replyOfficial
11 Apr 2023, 14:45Hi Nokubonga
Thank you for getting back to us. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Thank you for getting back to us. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Apr 2023, 14:45
Official
Hi Nokubonga
Thank you for getting back to us. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Thank you for getting back to us. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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NOKUBONGA N's updateReviewer Update
11 Apr 2023, 15:37Please assist with feedback. this is URGENT!
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NOKUBONGA N's update11 Apr 2023, 15:37
Reviewer Update
Please assist with feedback. this is URGENT!
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NOKUBONGA N's updateReviewer Update
11 Apr 2023, 15:37Please assist with feedback. this is URGENT! why does it take soooo long to fix or attend to your internal faults?
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NOKUBONGA N's update11 Apr 2023, 15:37
Reviewer Update
Please assist with feedback. this is URGENT! why does it take soooo long to fix or attend to your internal faults?
Standard Bank's replyOfficial
11 Apr 2023, 16:14Hi Nokubonga
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Apr 2023, 16:14
Official
Hi Nokubonga
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
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NOKUBONGA N's updateReviewer Update
12 Apr 2023, 14:32Gordon from your complaints team said he would get back to me at 11:40am. Still nothing???? When will this matter be resolved?
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NOKUBONGA N's update12 Apr 2023, 14:32
Reviewer Update
Gordon from your complaints team said he would get back to me at 11:40am. Still nothing???? When will this matter be resolved?
Standard Bank's replyOfficial
12 Apr 2023, 14:42Good day Nokubonga
We are so sorry to hear this.
We will follow up with our team.
Our team will be in touch.
Kindest regards,
We are so sorry to hear this.
We will follow up with our team.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply12 Apr 2023, 14:42
Official
Good day Nokubonga
We are so sorry to hear this.
We will follow up with our team.
Our team will be in touch.
Kindest regards,
We are so sorry to hear this.
We will follow up with our team.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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NOKUBONGA N's updateReviewer Update
12 Apr 2023, 16:16Still nothing! Does StandardBankSA not abide by the sunset rule???????
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NOKUBONGA N's update12 Apr 2023, 16:16
Reviewer Update
Still nothing! Does StandardBankSA not abide by the sunset rule???????
Standard Bank's replyOfficial
12 Apr 2023, 16:29Good day Nokubonga
We sincerely apologize for the inconvenience.
We will follow up with our team.
Our team will be in touch.
Kindest regards,
We sincerely apologize for the inconvenience.
We will follow up with our team.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply12 Apr 2023, 16:29
Official
Good day Nokubonga
We sincerely apologize for the inconvenience.
We will follow up with our team.
Our team will be in touch.
Kindest regards,
We sincerely apologize for the inconvenience.
We will follow up with our team.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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NOKUBONGA N's updateReviewer Update
13 Apr 2023, 09:24is this going to get resolved or not?
Please spare me another apology.
Please spare me another apology.
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NOKUBONGA N's update13 Apr 2023, 09:24
Reviewer Update
is this going to get resolved or not?
Please spare me another apology.
Please spare me another apology.
Standard Bank's replyOfficial
13 Apr 2023, 09:45Hello Nokubonga
Kindly await feedback from one of our consultants as we previously flagged the matter.
Kindest regards,
Kindly await feedback from one of our consultants as we previously flagged the matter.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply13 Apr 2023, 09:45
Official
Hello Nokubonga
Kindly await feedback from one of our consultants as we previously flagged the matter.
Kindest regards,
Kindly await feedback from one of our consultants as we previously flagged the matter.
Kindest regards,
Standard Bank Hello Peter Team
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NOKUBONGA N's updateReviewer Update
13 Apr 2023, 09:49this has been going on since last week. Why can you not give definitive time lines? You have flagged this since Tuesday and today is Thursday. Kindly provide SOLID feedback or kindly escalate if you cant assist
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NOKUBONGA N's update13 Apr 2023, 09:49
Reviewer Update
this has been going on since last week. Why can you not give definitive time lines? You have flagged this since Tuesday and today is Thursday. Kindly provide SOLID feedback or kindly escalate if you cant assist
Standard Bank's replyOfficial
13 Apr 2023, 09:56Hello Nokubonga
This matter has been escalated, and we have requested urgent feedback.
Please be on the lookout for a call from our team.
This matter has been escalated, and we have requested urgent feedback.
Please be on the lookout for a call from our team.
Kind regards,
Standard Bank Hello Peter Team
Standard Bank's reply13 Apr 2023, 09:56
Official
Hello Nokubonga
This matter has been escalated, and we have requested urgent feedback.
Please be on the lookout for a call from our team.
This matter has been escalated, and we have requested urgent feedback.
Please be on the lookout for a call from our team.
Kind regards,
Standard Bank Hello Peter Team