AR
Anon R
1 reviews | Active since Jun 2014
04 May 2024, 09:44
Useless bank
I upgraded my credit card in march 2024,to date i cannot access my account, and i do not have a card to activate or use. I have contacted standard bank telephonically, and by email and no response on the matter. The first card was *****ulently activated and used and then blocked, the second one i asked to please have it delivered to the k90 branch. I have not gotten any response on deliverly of the card so i can pick it up. The consultants i call are absolutely useless. Amd ask non safety related questions, when strangers have access to my account and not me. All i wnated was info on when im getting my card
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
04 May 2024, 10:15Dear Anon
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 May 2024, 10:15
Official
Dear Anon
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
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Anon R's updateReviewer Update
06 May 2024, 10:21Still no contact from standard bank regarding my credit card. Too quick to call customers to sell products but no communication when theu are at fault. Highly annoyed
AR
Anon R's update06 May 2024, 10:21
Reviewer Update
Still no contact from standard bank regarding my credit card. Too quick to call customers to sell products but no communication when theu are at fault. Highly annoyed
Standard Bank's replyOfficial
06 May 2024, 10:22Dear Anon
Our team will be in touch.
Please be on the look out for further communication.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in touch.
Please be on the look out for further communication.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 May 2024, 10:22
Official
Dear Anon
Our team will be in touch.
Please be on the look out for further communication.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in touch.
Please be on the look out for further communication.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 May 2024, 16:32Dear Anon
Our team tried calling you just now to no avail.
Please confirm a convenient time we may call you.
Eagerly waiting your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you just now to no avail.
Please confirm a convenient time we may call you.
Eagerly waiting your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 May 2024, 16:32
Official
Dear Anon
Our team tried calling you just now to no avail.
Please confirm a convenient time we may call you.
Eagerly waiting your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you just now to no avail.
Please confirm a convenient time we may call you.
Eagerly waiting your response.
Kindest regards
Standard Bank Hello Peter Team
***
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Anon R's updateReviewer Update
06 May 2024, 22:48Please contact me on 7 may 2024, i was at work from 11.30am until 6pm on 6 may 2024 and did not receive any missed calls or voice messages from standard bank showing i had been contacted
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Anon R's update06 May 2024, 22:48
Reviewer Update
Please contact me on 7 may 2024, i was at work from 11.30am until 6pm on 6 may 2024 and did not receive any missed calls or voice messages from standard bank showing i had been contacted
Standard Bank's replyOfficial
07 May 2024, 06:58Dear Anon
Thank you for writing back to us.
Please confirm the convenient time we may contact you today.
Eagerly waiting your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please confirm the convenient time we may contact you today.
Eagerly waiting your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 May 2024, 06:58
Official
Dear Anon
Thank you for writing back to us.
Please confirm the convenient time we may contact you today.
Eagerly waiting your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please confirm the convenient time we may contact you today.
Eagerly waiting your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
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Anon R's updateReviewer Update
07 May 2024, 08:04At 10am please
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Anon R's update07 May 2024, 08:04
Reviewer Update
At 10am please
Standard Bank's replyOfficial
07 May 2024, 10:24Good Morning Anon
Thank you for writing back to us.
Can the team still call you now?
Eagerly awaiting to your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Can the team still call you now?
Eagerly awaiting to your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 May 2024, 10:24
Official
Good Morning Anon
Thank you for writing back to us.
Can the team still call you now?
Eagerly awaiting to your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Can the team still call you now?
Eagerly awaiting to your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
10 May 2024, 13:08Dear Anon
Our team has verified that this matter has been taken care of.
Please don't hesitate to get in touch with us if you need any additional help.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has verified that this matter has been taken care of.
Please don't hesitate to get in touch with us if you need any additional help.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 May 2024, 13:08
Official
Dear Anon
Our team has verified that this matter has been taken care of.
Please don't hesitate to get in touch with us if you need any additional help.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has verified that this matter has been taken care of.
Please don't hesitate to get in touch with us if you need any additional help.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
AR
Thank you to Thabisile Nxumalo from Standard bank for handling my complaint and promptly assisting me in my receiving my credit card from the branch.
Anon R's updateReviewer Update
13 May 2024, 03:51Thank you to Thabisile Nxumalo from Standard bank for handling my complaint and promptly assisting me in my receiving my credit card from the branch.
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Anon R's update13 May 2024, 03:51
Reviewer Update
Thank you to Thabisile Nxumalo from Standard bank for handling my complaint and promptly assisting me in my receiving my credit card from the branch.
Standard Bank's replyOfficial
13 May 2024, 06:59Good day Anon
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply13 May 2024, 06:59
Official
Good day Anon
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***