Useless bank!

At 10:30 this morning i went to your Baywest branch. First of all! How can you have ONE lady working at inquiries on the 2nd of a month? This lady was extremely helpful and nice so cant complain about her, but i have 2 issues and this was not resolved! Stop laying people off! You need staff at your branches! I paid a beneficiary R650 on 10 April. I was told after the payment was made by the beneficiary that the account number is incorrect. I contacted the call center and after waiting 15min the phone call was cut. I phoned back again and was given ref number ********** 840 that should have been resolved by 29/04/2019. There is no answer regarding this query! The money is still not in my account! THEN i keep getting smses from Standard Bank that my account is in arrears and that i should pay by the 29th of each month! My previous complaint was handled by Clint Petersen and nothing came of it! I paid over R1000 via EFT on the 27th of April from FNB. I understand that it takes time, but my other payments to other banks are through days ago! It is the 2nd today and Standard Bank's payment is still not reflecting! I paid over another R1000 yesterday so this will probably show in the next 3 months or so! WHAT IS THE PROBLEM WITH STANDARD BANK??? Why is there an issue with your payments EVERY month? You cannot justify a this! A payment that was made on the 27th should reflect by now! I am really sick and tired of this! Now i will have to pay late penalty charges! All i ask is SORT OUT my problems! Nothing more!