useless bank

i had a very very bad experience with standard bank i spent an whole hour and 30min just to open a account i had to sign a warning at work because i took more then the allocated time for me first of all i had all required documents and the lady was assisting me took forever to open the account now im told to come back some time in the week whereby i spent and whole hour and 30min standard bank is very slow the systems and their consultants i left the bank without archiving what i came to do what kind of a bank does that ? cant assist and keep your customers happy i mean i have 2 accounts with them but they still couldn't assist me and use the same info they have now this lady told me she will keep the account open for 7 days i must come back which i cant do cause i signed a warning now for wasting my time at standard bank so i need this account opened and they need to bring the card at my work place cause im not allowed to take off at work again because of what just accrued im disappointed in this bank even though i've been banking with them for many years