Useless bank

What an utter disappointment of a bank. Our company make use of Standard Bank as a clearing bank and require RTC services to ensure that our business operations run smoothly. Standard Bank has had a problem with RTC payments since Monday and somewhere in Cyberspace is money belonging to us. After mail upon mail, phone call upon phone call and receiving nothing but useless information and empty promises. At 11:40 am we were told that our money will reflect back in our bank account in max 2 hours. Time ticked by and nothing happened. I am now told that it will only show tomorrow. This will make it 72 hours after we made a payment that should take no more than 60 seconds to reflect in the beneficiary bank account. Our business operations has come to a standstill due to their incompetence and nobody at Standard Bank is accepting responsibility or even attempting to assist us in other ways.