Useless bank

Had a personal loan with standard bank, lady year I app**** for payment holiday during lockdown as I was not getting any salary from my previous employer, was retrenched in August 2020 I then app**** for life insurance in October which was approved. Got a call this morning from standard bank informing that my account is in arrears, which is very strange cos their system should be interlinked but no he didn’t know abt the life insurance and tried to blame it on the insurance department 🙄, my concern is that my profile has been negatively dented by standard bank negligence and when I raised this the consult had the audacity to tell me to logde a query with, so now I should make the calls and try to fix a mess that I didn’t create, the whole ordeal has left a bitter taste in my mouth and have no intention of ever doing business with standard bank.