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tanya B
1 reviews | Active since Mar 2017
27 Jun 2024, 12:34
USELESS BANK
7 MONTHS AND I REGRET EVER USING THIS BANK.. CALL CENTRES ARE USELESS YOU CAN NEVER GET THROUGH.. RATHER SHOULD HAVE STUCK TO CAPITEC. IMAGINE GIVING SOMEONE A CARD WITH TAP AND PAY ACCESS AND THEY HAVE NO IDEA WEN THEY LOOSE THE CARD THEY AT RISK
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
27 Jun 2024, 12:38Dear Tanya
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Jun 2024, 12:38
Official
Dear Tanya
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
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tanya B's updateReviewer Update
27 Jun 2024, 15:52THANK YOU FOR THE CALL HOWEVER I CALLED BACK AND AM PLACED ON HOLD LINES I GET THROUGHT AFTER 13 MIN ONLY TO BE ANSWERED BY BACKROUND NOISE AND NOT ONE SPEAKING JESUS AM HAVING SUCH A BAD EXPERIENCE WITH THIS BANK.. RUN PEOPLE RUN AS FAST AS YOU CAN AM SURE I WONT EVEN GET MY MONEY BACK AND IVE OPENED TWO ACCOUNTS. SECOND ROUND OF HOLDING HOPEFULLY I GET THROUGH
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tanya B's update27 Jun 2024, 15:52
Reviewer Update
THANK YOU FOR THE CALL HOWEVER I CALLED BACK AND AM PLACED ON HOLD LINES I GET THROUGHT AFTER 13 MIN ONLY TO BE ANSWERED BY BACKROUND NOISE AND NOT ONE SPEAKING JESUS AM HAVING SUCH A BAD EXPERIENCE WITH THIS BANK.. RUN PEOPLE RUN AS FAST AS YOU CAN AM SURE I WONT EVEN GET MY MONEY BACK AND IVE OPENED TWO ACCOUNTS. SECOND ROUND OF HOLDING HOPEFULLY I GET THROUGH
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tanya B's updateReviewer Update
02 Jul 2024, 08:44how long still till this is completed i am a single parent and that money is highly needed.
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tanya B's update02 Jul 2024, 08:44
Reviewer Update
how long still till this is completed i am a single parent and that money is highly needed.
Standard Bank's replyOfficial
02 Jul 2024, 09:02Dear Tanya
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jul 2024, 09:02
Official
Dear Tanya
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
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tanya B's updateReviewer Update
02 Jul 2024, 16:03thank you, but could i have more details thou? what is being done? 6 working days am assuming, what if we exceed that time?
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tanya B's update02 Jul 2024, 16:03
Reviewer Update
thank you, but could i have more details thou? what is being done? 6 working days am assuming, what if we exceed that time?
Standard Bank's replyOfficial
02 Jul 2024, 17:04Hi Tannya
Thank you for getting back to us. We will provide feedback as soon as possible. We apologies for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will provide feedback as soon as possible. We apologies for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jul 2024, 17:04
Official
Hi Tannya
Thank you for getting back to us. We will provide feedback as soon as possible. We apologies for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will provide feedback as soon as possible. We apologies for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Jul 2024, 11:38Dear Tanya
We would like to thank you for giving us the opportunity to address your matter.
Our team has responded to you and are busy finalizing the estate.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Our team has responded to you and are busy finalizing the estate.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jul 2024, 11:38
Official
Dear Tanya
We would like to thank you for giving us the opportunity to address your matter.
Our team has responded to you and are busy finalizing the estate.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Our team has responded to you and are busy finalizing the estate.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
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tanya B's updateReviewer Update
04 Jul 2024, 11:40Good morning i just got a call from Thabisile Nxumalo, advising that i will be getting a full refund. She was very kind and helped me professionally thank you.
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tanya B's update04 Jul 2024, 11:40
Reviewer Update
Good morning i just got a call from Thabisile Nxumalo, advising that i will be getting a full refund. She was very kind and helped me professionally thank you.
Standard Bank's replyOfficial
04 Jul 2024, 13:23Dear Tanya
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jul 2024, 13:23
Official
Dear Tanya
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
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tanya B's updateReviewer Update
08 Jul 2024, 11:41good day i was told 3 working days before my money reflects. Today is the third day and nothing
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tanya B's update08 Jul 2024, 11:41
Reviewer Update
good day i was told 3 working days before my money reflects. Today is the third day and nothing
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tanya B's updateReviewer Update
08 Jul 2024, 15:32THANK YOU
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tanya B's update08 Jul 2024, 15:32
Reviewer Update
THANK YOU
Standard Bank's replyOfficial
09 Jul 2024, 08:31Hi Tanya
You're welcome.
Kindest regards
Standard Bank Hello Peter Team
***
You're welcome.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jul 2024, 08:31
Official
Hi Tanya
You're welcome.
Kindest regards
Standard Bank Hello Peter Team
***
You're welcome.
Kindest regards
Standard Bank Hello Peter Team
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