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Chantel S

1 reviews | Active since Jul 2016

07 Jul 2016, 08:12

Useless bad service

<p>I seetled my credit card in november 2015 i went to std bank yesterday and said I'm owing on my card I showed u thr payment receipt and u can see that it was paid the people are not communicating because we got a settlement that is loaded on your system. On my credit report is shows I'm behind and u are not rectifying this i called every department and still no one can help me. Thank u i will move from banks</p>

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Replies (3)
Standard Bank
Standard Bank's reply07 Jul 2016, 11:05
Official

Good day Chantel Smith

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply08 Jul 2016, 06:24
Official

Good day Chantel Smith

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********

Standard Bank
Standard Bank's reply22 Jul 2016, 07:32
Official

Dear Mr Smith

I refer to the e-mail correspondence and confirm that the matter has been addressed, however if you have any further concerns you can contact me.

Thanks,

Nkululeko Sithole

Complaint Resolution centre

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