pS
petros S

1 reviews | Active since Mar 2009

02 May 2023, 12:52

Useless

Went to open a new account and was bumped back in the line 7 times because "white people must wait"

Went on and had my new account opened via a very nice lady on the phone

They delivered my bank card to the Moopgopong branch for collection I went to collect my card however the security guard stopped me at the entrance and refused to allow me in

His excuse was that there are "allot of people waiting to get into the bank" I explained to him that I was only to collect my card whereas he told me that "there is nobody working at the collection" so I am refused entrance into the bank permanently

I could see that there was nobody waiting in for collections or support and all the people are waiting to open bank accounts for SASSA

You can take my new bank account and give it to the security guard he will have more use for it as I am refused to have my account up and running

0
Replies (2)
Standard Bank
Standard Bank's reply02 May 2023, 12:57
Official
Dear Customer

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply03 May 2023, 14:24
Official
Dear Petros

We hope you are well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Social Media Team