USELESS ASSISTANCE & BAD SERVICE!!!!

I have been a client for over 25 years, doing my banking before and now my business banking.Last year 2014a client on my FB page ask me if he could buy one of my parts.I went to the international banking department for Standard bank at the Glen to find out what I need to do so.I explained to the lady there THAT I AM NOT EXPORTING,but once every 6-8 months I might get a international client who would like to purchase something from me.The lady explain to me, ALL I NEED IS TO GIVE THE CLIENT MY BANKING DETAILS, WITH A SWIFT NUMBER THAT STANDARD BANK GIVEN TO ME,AND I DONT NEED A EXPORT LISENCE and the client can pay me and Standard bank will release the payment after 4 - 6 working days.I did 2 small parcels last year and it did work perfect. Now last week a client again paid me for a very small part that will only be send in a courier bag to him,standard bank contacted me Tuesday, the Lady on the phone was of NO HELP AND SAID SHE WILL NOT RELEASE THE MONEY WITHOUT A UCR NUMBER.not explai to me what it is,or assisting me. And they even charge the client $65 extra to pay into my account. I HAVE LOST THE SALE, YOU SEND THE MONEY BACK TO THE CLIENT AND NO ONE HELP ME TO UNDERSTAND WHY!!!