Useless assistance at Standard Bank

Went into the bank to help with a few issues and walked out with nothing solved. I went to open up a credit account and got so confused by the person assisting me that I didn't open an account because she was unable to explain the different options to me in a way that I understood and we both ended up getting confused. She then lead me to the self service desk to help set up my internet banking which is just phoning the help line. I sat there on hold for 10 minutes with no answer, what is the point of going into the bank if they can't even help me. I have tried phoning this number myself but just get lead to ****mers asking for my card number and pin, which I know not to give. I opened up a savings account but end up paying R27 a month and earning little to no interest and I cannot close it myself either and yet again have to go to the bank to close it. They were no help, a waste of my time and I just got more confused.