Useless as always

Hi , I dont like the fact that you block my card from making online purchases as you wish. You have OTP's build in for a reason, I called your bank to sort my card out , call got cut and agent never bothered to call me back. I downgraded my account from Private banking to normal banking without anyone cross selling or even asking me why I am downgrading. Pathetic useless bank , I would avoid these guys at all costs