CM
Cherri M

1 reviews | Active since Jan 2014

25 May 2015, 12:56

USELESS!!! As always...

I currently have 2 debit orders for Standard Bank coming off my savings account, but I am in the process of closing this account, so I requested that Standard Bank debit my cheque account. The request was sent to them on 15 Jan. Nothing was done about my request.<br> <br> I eventually had some time to follow up on 8 May, I received a response on the 13th saying that my request has been forwarded to the Customer Fulfilment Department.<br> <br> It is now the 25th and I haven't heard from anyone yet. <br> <br> This is one of the many reasons why I left Standard Bank. The bank itself is useless and greedy, but the staff are *********** and don't seem interested in resolving queries.<br> <br> I have closed my savings account (where the debit orders are coming off), so good luck to Standard Bank in getting your money. <br> <br> Once again Standard Bank, you have proved to be a useless bank and a useless service provider and in all honesty, your staff are wasting precious air and space on earth.

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Replies (1)
Standard Bank
Standard Bank's reply26 May 2015, 09:05
Official
Hello Cherri2801,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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