JM
Juneberries M

1 reviews | Active since Aug 2018

14 Aug 2018, 10:27

Useless app and telephone banking..

Honestly the worst bank!! the app is just a statement in an app format...for all transactions you have to either go to the branch and or call (which takes like an hour) i am totally disappointed. all i wanted to do is to decrease my credit card limit but its been a merry go around....once this card is paid off..i will not use Std bank again..they do deserve the most hated bank trophy....

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Replies (2)
Standard Bank
Standard Bank's reply14 Aug 2018, 11:02
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply16 Aug 2018, 10:19
Official

Dear gandhi marule

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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