Useless and UNhelpful

I got transferred to 3 departments to explain that I am being double debited when I go to a particular merchant. I already logged a query last week to be told it was CANCELLED!!!<br> <br> After explaining my query to the fourth agent she said she will log a query and placed me on hold only to hang up.<br> <br> Please can someone who knows what they are doing call me as I want my money refunded by the end of this week!<br> <br> You guys are shocking!!!<br>