AL
Alex L

1 reviews | Active since Aug 2016

21 Jun 2023, 14:08

Useless and Pathetic Service

The most useless Bank ever . I have more then 10 Accounts with Standard Bank and since March 2020 Lockdown , this Bank has become totally useless and Pathetic . Prestige Benefits gone completely. Business Banking a Nightmare . Merchant Banking unprofessional. Latest Debacle is now the Home Loan Department . As of the high the Interest Rates , I paid well over and above into the Bond Account . I bought now a second property , and might need Access to the overpaid Funds in my Account . Despite at least 10 Phone calls applications and God knows how many emails , since a couple of Weeks, I get now only after a couple of days another Email , advising me to do the Application again , even it was already approved , What an amateurish and unprofessional Bank . I do not think my money is safe . Get your house in order

0
Replies (2)
Standard Bank
Standard Bank's reply21 Jun 2023, 14:10
Official
Hi Alex

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply27 Jun 2023, 10:49
Official
Hi Alex

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team 
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