1 reviews | Active since Feb 2010
Useless ***** and IT department Standard Bank
Here’s a revised version of your report that’s service-oriented, professionally worded, and free of spelling errors:
---
Subject: Urgent Complaint Regarding ***** Alert Failure and Service Breakdown
Dear Standard Bank Customer Service,
I am writing to express my deep dissatisfaction with the handling of a recent *****ulent transaction on my account. At approximately 02:00 this morning, I received a message from your ***** department asking whether I wanted to accept or decline a transaction. I promptly responded NO, clearly indicating that the transaction was unauthorized.
Despite this, your ***** prevention and IT departments allowed the transaction to proceed. As a result, I am now out of pocket, and the debit order was processed against my account. This failure has caused significant inconvenience: my cards now need to be cancelled and reissued, and I must update all linked services and payments.
It is unacceptable that your ***** alert system does not function reliably, especially when clients respond in real time to prevent unauthorized activity. This incident reflects a serious breakdown in your digital infrastructure and customer protection protocols.
Furthermore, I am disappointed by the generic and scripted responses I received from your staff. Apologizing for the inconvenience without offering meaningful resolution or accountability only adds to the frustration. It appears that internal celebrations and corporate perks are prioritized over delivering secure, responsive service to your clients.
I urge Standard Bank to take immediate steps to:
• Investigate and explain why my ***** alert response was ignored. • Reimburse the unauthorized transaction. • Improve the reliability of your ***** detection and response systems. • Provide personalized support and follow-through for affected clients.
Your clients deserve better than automated apologies and broken systems. I hope this matter will be treated with the seriousness.
Regards
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you, Standard Bank, for pushing me to take the leap and find another bank. My entire profile has been blocked, and I have had no access to my funds since Friday! Mr. Sim Tshabalala, your staff—including you—prefer handling issues from armchairs. I have tried three times to speak to someone to help me regain access to my funds today, but no one was able to assist, including the rude Candice who took my last call at 13:30. Now I am expected to visit a branch and sit in a queue to resolve this issue—which your team caused!
You authorized a transaction after I had rep**** 'No,' yet your staff still let the payment go through. Once again, what a 'smart' bank with such 'smart' staff! When I asked for Carmen's details, I was told the POPI Act prohibits sharing that information, but I am welcome to call the branch or come in person to solve it. I am supposed to be a Prestige client—yet I have no idea what I am paying for if I have to come into the branch just to get help. It's incredible how outdated a bank can be in this day and age.
FNB, Capitec, and Nedbank—take note of this: you actually help your customers over the phone, while Standard Bank insists customers must visit a branch, or call 8-9 times to maybe get someone who is more concerned about the POPI Act and her surname than your issue. Hello Carmen, FYI: you work in the service industry—refusing to share your surname does not count. Given your lack of assistance, I would also prefer not to share mine.
Thank you, Standard Bank, for pushing me to take the leap and find another bank. My entire profile has been blocked, and I have had no access to my funds since Friday! Mr. Sim Tshabalala, your staff—including you—prefer handling issues from armchairs. I have tried three times to speak to someone to help me regain access to my funds today, but no one was able to assist, including the rude Candice who took my last call at 13:30. Now I am expected to visit a branch and sit in a queue to resolve this issue—which your team caused!
You authorized a transaction after I had rep**** 'No,' yet your staff still let the payment go through. Once again, what a 'smart' bank with such 'smart' staff! When I asked for Carmen's details, I was told the POPI Act prohibits sharing that information, but I am welcome to call the branch or come in person to solve it. I am supposed to be a Prestige client—yet I have no idea what I am paying for if I have to come into the branch just to get help. It's incredible how outdated a bank can be in this day and age.
FNB, Capitec, and Nedbank—take note of this: you actually help your customers over the phone, while Standard Bank insists customers must visit a branch, or call 8-9 times to maybe get someone who is more concerned about the POPI Act and her surname than your issue. Hello Carmen, FYI: you work in the service industry—refusing to share your surname does not count. Given your lack of assistance, I would also prefer not to share mine.