SB
Samantha B

1 reviews | Active since Aug 2017

17 May 2022, 08:36

Useless and ***********

I warn every single person who sees this, do not sign a new account with these jokers, I would highly advise you leave this bank. I’ve never ever in my years of being stupid enough to stay with this bank, had a pleasant experience. My bank card was cloned and over 15k was cleaned out, for the passed 2 days I haven’t been able to get hold of a single human being, no emails are answered, spent over R400 in airtime, a combined 6 HOURS on hold to reach them, on a ***** line?? What are the ridiculous amounts in bank fees for? The disgustingly high interest rates these fools charge you for?

High call volumes, at 8:00am, ***** must be rife in standard bank so just a fair warning.

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Replies (1)
Standard Bank
Standard Bank's reply17 May 2022, 14:23
Official
Hello Samantha 

This is not the level of service we strive for. We understand your frustration and would like to help. 
 
 We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible. 
 
Our team will be in touch with further feedback.
 
 Kind regards
 
 Standard Bank Help Centre
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