DO
Dave O

1 reviews | Active since Jun 2015

25 Jun 2015, 12:42

Useless and ***********

24/2/14 My card not working. Declined message. Garage card in my drivers name - would not issue it to me and sent it back before my driver came back from leave. 24/2/14 Standard bank (Jacques Kruger). Told me to contact Corporate Card Division.6/3/14 Sent query to card.queries 7/3/14 Response from Standard Bank. Garage card for driver still at post Office. They required certified copy of my id and that of my driver. Query to Corporate Card Department.10/3/14 Corporate card dept (Lerato Morake). No reported error or declined messages appearing on my card. Card should work as it has funds on and is open for use. Advise if I want to replace faulty card.11/3/14 Jacques requesting that someone assist me.12/3/14 email from SBSA saying my request has been forwarded and that someone will contact me.13/3/14 Email from the Card call centre saying the card at the post office is addressed to my name. They will authorize the Post office to release the card to my driver.14/3/14 requested new card. To be delivered to my office.9/4/14 No card. Query to Jacques Kruger at SB.20/8/14 Card Queries responded with a mail thanking me for my query.6/10/14 Complaint sent to Rachel Kruger at SB explaining

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Replies (1)
Standard Bank
Standard Bank's reply25 Jun 2015, 14:42
Official
Hello keramicalia,



Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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