USELESS AGENTS AND SERVICE

My dad is 88 years old and cannot leave the house due to Covid 19. He is unable to pay his accounts or purchase online as standard bank has not loaded the details given to them of his cell or email address. We have been trying for 4 weeks to get assistance and all they say is your dad must come in the branch. Firstly he is 88 and cannot leave the house. The branch has covid 19 so was shut and they just wont help him. This is the great service you get when you are a pensioner and helpless, Basically i should die as they wont help me. The call centre is useless and the agent does not care as his response is the same each day.

Standard Banks response : (88 years old)

Good day

It is our pleasure to assist you with your account enquiry.

Kindly be advised that due to security purposes, all contact details, emails and addresses are updated at the branch.

Please visit your nearest Standard Bank branch with your identity document for assistance.

You are

welcome to contact us, should you require further assistance.

Kind regards

Monoshi