Useless
I have been trying for months to get a letter of good standing out of SB. All of the promises and excuses are really getting old. USELESS
Helpful (0)
Replies (17)0
Replies (17)
Standard Bank's replyOfficial
31 Jul 2023, 14:58Dear Karen
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Jul 2023, 14:58
Official
Dear Karen
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
01 Aug 2023, 12:40Dear Karen
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Aug 2023, 12:40
Official
Dear Karen
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
01 Aug 2023, 22:03You can contact me tomorrow morning between 9 and 10
's update01 Aug 2023, 22:03
Reviewer Update
You can contact me tomorrow morning between 9 and 10
Standard Bank's replyOfficial
01 Aug 2023, 22:43Good Evening Karen
Thank you for the update.
We will make sure our consultants call you .
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for the update.
We will make sure our consultants call you .
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Aug 2023, 22:43
Official
Good Evening Karen
Thank you for the update.
We will make sure our consultants call you .
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for the update.
We will make sure our consultants call you .
Warm Regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
02 Aug 2023, 14:00Just as expected from SB. I am still awaiting a call.
's update02 Aug 2023, 14:00
Reviewer Update
Just as expected from SB. I am still awaiting a call.
Standard Bank's replyOfficial
02 Aug 2023, 14:06Hi KP
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Aug 2023, 14:06
Official
Hi KP
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
03 Aug 2023, 12:13Is it same to assume i will again be ignored by SB?
's update03 Aug 2023, 12:13
Reviewer Update
Is it same to assume i will again be ignored by SB?
Standard Bank's replyOfficial
03 Aug 2023, 12:22Hi KP
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Aug 2023, 12:22
Official
Hi KP
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
04 Aug 2023, 09:48Still nothing. Seriously?
's update04 Aug 2023, 09:48
Reviewer Update
Still nothing. Seriously?
Standard Bank's replyOfficial
04 Aug 2023, 10:20Good Day Karen
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Aug 2023, 10:20
Official
Good Day Karen
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
06 Aug 2023, 21:52If i may. When will i be contacted to resolve this. How can you treat loyal customers like this? All I am asking for is an updated statement. Is this really such an unreasonable request. I simply want to submit the information to rectify my credit record. SB has been promising me for months that they will send the information to experian, etc and till this day, they have not done so. Do you even care how this is impacting our lives?
's update06 Aug 2023, 21:52
Reviewer Update
If i may. When will i be contacted to resolve this. How can you treat loyal customers like this? All I am asking for is an updated statement. Is this really such an unreasonable request. I simply want to submit the information to rectify my credit record. SB has been promising me for months that they will send the information to experian, etc and till this day, they have not done so. Do you even care how this is impacting our lives?
Standard Bank's replyOfficial
07 Aug 2023, 07:27Dear Karen
Kindly be advised that our staff will reach out to you before the end of business today.
You may also provide us with a time at which you will be available to take our calls.
We eagerly await your response.
Regards
Standard Bank Hello Peter Team
***
Kindly be advised that our staff will reach out to you before the end of business today.
You may also provide us with a time at which you will be available to take our calls.
We eagerly await your response.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Aug 2023, 07:27
Official
Dear Karen
Kindly be advised that our staff will reach out to you before the end of business today.
You may also provide us with a time at which you will be available to take our calls.
We eagerly await your response.
Regards
Standard Bank Hello Peter Team
***
Kindly be advised that our staff will reach out to you before the end of business today.
You may also provide us with a time at which you will be available to take our calls.
We eagerly await your response.
Regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
07 Aug 2023, 08:05Between 12 and 2 today
's update07 Aug 2023, 08:05
Reviewer Update
Between 12 and 2 today
Standard Bank's replyOfficial
07 Aug 2023, 08:10Hello Karen
Thank you for getting back to us, we have noted your request and forwarded it directly to our investigator looking into this matter.
We look forward to looking into this matter and assisting with a possible resolution.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have noted your request and forwarded it directly to our investigator looking into this matter.
We look forward to looking into this matter and assisting with a possible resolution.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Aug 2023, 08:10
Official
Hello Karen
Thank you for getting back to us, we have noted your request and forwarded it directly to our investigator looking into this matter.
We look forward to looking into this matter and assisting with a possible resolution.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have noted your request and forwarded it directly to our investigator looking into this matter.
We look forward to looking into this matter and assisting with a possible resolution.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Aug 2023, 14:41Dear Karen
Thank you for taking our call.
Please note that we have sent you an email.
Kindly review and let us know if all is in order.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please note that we have sent you an email.
Kindly review and let us know if all is in order.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Aug 2023, 14:41
Official
Dear Karen
Thank you for taking our call.
Please note that we have sent you an email.
Kindly review and let us know if all is in order.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please note that we have sent you an email.
Kindly review and let us know if all is in order.
Kind Regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
07 Aug 2023, 14:46Thank you Thabisile Nxumalo for assisting me. I appreciate it so much.
Regards
Regards
's update07 Aug 2023, 14:46
Reviewer Update
Thank you Thabisile Nxumalo for assisting me. I appreciate it so much.
Regards
Regards
Standard Bank's replyOfficial
07 Aug 2023, 14:59Dear Karen
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it. Have a lovely day further!
Have a great day further.
Kindest regards
Standard Bank Social Media Team
***
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it. Have a lovely day further!
Have a great day further.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply07 Aug 2023, 14:59
Official
Dear Karen
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it. Have a lovely day further!
Have a great day further.
Kindest regards
Standard Bank Social Media Team
***
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it. Have a lovely day further!
Have a great day further.
Kindest regards
Standard Bank Social Media Team
***