Useless

Does anyone know anyone that works at Standard Bank South Africa that can assist a client with a signature account that has full signing power on his son's account and simply want to settle his credit card , after numerous emails and calls I can't find anyone prepared to take 5 minutes out of their day, so I may settle the full outstanding balance on a credit card of which the monthly debit should be 3% of the outstanding balance and is now 10% the outstanding balance with additional charges. Full signing powers at Standard Bank South Africa is as useless as a chocolate watch. So can Standard Bank please get someone in authority and common sense to contact me.