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shirelle S

1 reviews | Active since Apr 2015

13 May 2015, 10:05

USELESS

I have app**** for an account with Standard Bank, account app approved, one SMS received to say that Im registered for MyUpdates and that was it! this was all between the 21st and 22nd of April. No Card no account number no SMS no phone call no smoke signal no nothing. I work in the banking industry and I can lay my head on a block for the fact that a Card and or account number confirmation email does not take close to a month! If you do not want my business please have the courtesy of at least letting me know, even if you send a smoke signal! <br> <br> I have never ever waited this long for an account to be opened and up and running, not even in a 3rd world country!<br> <br> Your call center agents are also absolutely clueless! <br> <br> well done Standard Bank!

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Replies (1)
Standard Bank
Standard Bank's reply13 May 2015, 15:13
Official
Hello rally8903,

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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*** (fax)
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Best regards,