JI
Jix I

1 reviews | Active since Sept 2011

08 Dec 2019, 04:03

Useless!

*******! They dont even deserve a 1 star rating. That's far too good for them! On 1 October 2019 I went to deposit a large amount of money into the atm inside the K90 branch in Boksburg. The hopper battled to count the notes, kept jamming and eventually closed on me and presented a slip saying "cash jam please contact to your nearest branch" since I was in the branch I took this up with staff members and to say the least I was furious as I was handed another ticket number escorted to a couch and given forms to fill in. I insisted they audit the atm which they promised me they would do by the end of the day. I spent 3 hours at the bank for wrhat should have taken 10 minutes. When they called me at 5pm that evening they guessed I deposited R50.00 less but luckily I took a photo of the screen and could disprove them. What if i weren't OCD and didn't take a pic? Today i went to the Northmead square branch where the teller assisted me. The counting machine couldn't count. After the third attempt the teller took the remaining 8 x R50 notes and told me theres R350. Omg to which I said there was R400.. Again R50 short. I got my receipt and went home. Now at 3:51 on the 8 December the online app wont allow me to transact. When I login and add my cards as instructed I get told my cards are already linked but I cannot make a payment nor load data nor airtime. How can I trust them with my money when they leave me in the lurch! This is unacceptable. I now have to run the risk of losing my newly appointed temporary job to go see the bank on Monday and sort out their inefficiencies. This is just two of many inefficiencies received from Standard bank after banking with them for over 25 years!

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Replies (1)
Standard Bank
Standard Bank's reply08 Dec 2019, 04:39
Official
Hello Jacqueline, 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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